Privacy Policy
This notice outlines how your medical information may be used and disclosed, and how you can access this information. Please read it carefully. Your privacy is important to us.
We are committed to the care and improvement of human life, which includes protecting your Personal Information (defined below). We are dedicated to maintaining information confidentiality and adhering to regulatory requirements by limiting access to only those users with a legitimate need to view it and regularly educating employees on information protection.
This privacy policy (“Privacy Policy”) explains our online privacy practices regarding the use and/or disclosure of information we may collect from you when you access or use our website (“Website”), Portals (as defined below), and any other websites or applications that link to this Privacy Policy (collectively, our “Services”). The Services are provided by the Website owner identified on the Website homepage (“we,” “us,” or “our”). This Privacy Policy does not apply to information collected through other means, such as by telephone or in person.
Please review our privacy practices and contact us at info@healthheroservices.com if you have questions.
Information Collected Through The Website
Our Website may contain pages where you can provide us with Personal Information about yourself. In this Privacy Policy, “Personal Information” refers to any information that can be used, either alone or in combination with other details, to personally identify an individual.
We collect certain information, including Personal Information, from and about our Website users in three ways:
- Directly from you
- Directly from our web server logs
- Through cookies
Information Provided by You
We and our service providers collect Personal Information through online forms to offer specific features of our Services to you. For example, if you are booking an Appointment through the Website, we may ask you to complete a form with details such as your name, email address, phone number, and health insurance etc. If you do not provide the required information, we may be unable to offer the related features and services.
In some instances, you may have the option to enter any content of your choice into our secure forms. You are responsible for the content you provide.
This information may include your name, email address, phone number, postal address, insurance information, personal health information (which does not qualify as “Protected Health Information” under HIPAA), survey responses, user content stored or entered into forms on our Sites, and any other information you choose to provide through our Sites.
The information you provide will be used to (i) set up your account (if applicable); (ii) provide you with information if you choose to receive it from us; (iii) improve the Sites; (iv) respond to your inquiries; (v) facilitate your job application or process your charitable donation; or (vi) fulfill any other purpose for which you provided the information.
We will only use the information you provide for the purposes described in this Policy or as explained to you at the time the information was collected.
How We Use Your Information
We use the information we collect for various purposes, including:
- To provide, operate, and maintain our services.
- To improve, personalize, and expand our services.
- To understand and analyze how you use our services.
- To develop new products, services, features, and functionality.
- To communicate with you, either directly or through one of our partners, including for customer service, to provide you with updates and other information relating to the services, and for marketing and promotional purposes.
- To process your transactions and manage your orders.
- To send you text messages and push notifications.
- To find and prevent fraud and address security issues.
Web Server Logs
When you access or use our Services, we may collect information to manage and analyze usage. Examples of the information we may track include:
- Your Internet Protocol (IP) address
- The type of browser or computer you use
- The number of links you click within our Services
- The state or country from which you accessed our Services
- The date and time of your visit
- The name of your Internet service provider
- Third-party websites you linked to from our Services
- Pages or information you viewed on our Services
We use this information to analyze trends, manage and enhance our Services, monitor traffic and usage patterns for security purposes, and increase the overall usefulness of our Services.
How We Use Cookies, Pixels and other Tracking Technologies
We use cookies, pixels, and other tracking technologies to enhance the user experience and improve service delivery. Here are some ways these technologies are used:
Cookies
A cookie is a small file or piece of data sent from a website and stored on the hard drive of your computer or mobile device. On your computer, you may refuse to accept browser cookies by activating the appropriate setting on your browser, and you may have similar capabilities on your mobile device in the preferences for your operating system or browser.
1. Session Management:
Purpose: Maintain session integrity while you navigate through the telehealth platform.
Example: Keeping you logged in as you move between pages.
2. Personalization:
Purpose: Customize your experience based on your preferences and past interactions.
Example: Remembering your preferred settings and language choices.
3. Performance and Analytics:
Purpose: Collect data on how users interact with the site to improve functionality and performance.
Example: Tracking page load times and error rates to enhance the platform’s reliability.
4. Security:
Purpose: Enhance security by identifying and preventing fraudulent activity.
Example: Detecting suspicious logins and unauthorized access attempts.
Pixels (Web Beacons)
Pages on our Sites, as well as our emails, might include small electronic files known as web beacons (also called clear gifs, pixel tags, and single-pixel gifs). These files allow us, for instance, to track the number of users who have visited those pages or opened an email, and to gather other related statistics about our Sites.
1. Tracking User Engagement:
Purpose: Monitor how users interact with emails or certain parts of the website.
Example: Measuring open rates of appointment reminders sent via email.
2. Conversion Tracking:
Purpose: Measure the effectiveness of advertising campaigns.
Example: Tracking how many users book an appointment after seeing an online ad.
Other Tracking Technologies
1. Analytics Tools:
Google Analytics, a web analytics service provided by Google, Inc. (“Google”), is used to collect specific information regarding your usage of our Sites. This service utilizes cookies, which are text files placed on your computer, to assist in analyzing how users interact with the Sites. For more details on how Google utilizes data gathered from visits to our Sites, please refer to the “How Google uses information from sites or apps that use our services” page, accessible at: https://policies.google.com/technologies/partner-sites
Purpose: Provide insights into user behavior and platform usage.
Example: Using tools like Google Analytics to track visit frequency, popular pages, and user demographics.
2. Heatmaps and Session Replay:
Purpose: Visualize user interaction on the site to identify usability issues.
Example: Analyzing where users click and how they scroll through pages to improve design.
3. Device and Browser Fingerprinting:
Purpose: Identify unique devices and browsers for security and personalization.
Example: Ensuring that your personalized settings are applied regardless of the device you use.
Privacy and Consent
Health Hero’s typically inform users about the use of cookies, pixels, and other tracking technologies through their privacy policies. Users are often given the option to manage their preferences and consent to the use of these technologies. By leveraging cookies, pixels, and other tracking technologies, we can offer a more secure, efficient, and personalized experience for their users.
Phishing Scam Awareness
Phishing is a tactic employed by online criminals to deceive individuals into divulging their personally identifiable information through deceptive means. It typically starts with email messages that mimic communications from well-known or trusted websites. These messages often feature logos resembling those of banks or credit card companies. If you receive an email requesting personally identifiable information, refrain from responding or clicking on any links provided in the message.
Health Hero’s will never request an online visitor to provide personal, health or financial information by email.
Information Sharing and Disclosure
We do not share, sell, rent, or trade your personal information with third parties. Your information is kept confidential and is only used for the purposes described in this Privacy Policy. We have implemented reasonable technical, physical, administrative, and organizational safeguards to protect the information we collect from loss, misuse, and unauthorized access, disclosure, alteration, and destruction. Unless otherwise stated below or with your consent.
1. Our Third Party Providers
We share Personal Information with third-party service providers to carry out tasks on our behalf and aid us in delivering our Services. For instance, we might enlist third-party service providers for security purposes, website analytics, and payment processing. We make commercially reasonable efforts to engage or interact only with third-party service providers and partners that have a privacy policy governing their handling of Personal Information. Additionally, we require our service providers to maintain confidentiality and adhere to applicable laws when processing Personal Information.
2. In the Event of Merger, Sale, or Change of Control
Personal Information may be transferred or assigned to a third-party entity in the event of a merger, acquisition, sale, or other change of control involving us.
3. Authorized Representatives
If another individual is managing your account on your behalf, as authorized by you or as a personal representative under applicable law, that person has the ability to view all Personal Information about you in the Portal.
4. Healthcare Providers
Your healthcare providers may have access to Personal Information for administrative and healthcare services. Additionally, we may utilize Personal Information to address and fulfill your orders and requests
5. Partners
We may disclose Personal Information to marketing, treatment, or health care operations support partners, who are obligated to safeguard the confidentiality of your information. This enables them to send you targeted messages or provide you with targeted advertising, which will be done with your authorization or in compliance with HIPAA (as defined below) and other relevant laws.
Data Security
We implement a variety of security measures to maintain the safety of your personal information. Your information is stored in secure networks and is only accessible by a limited number of persons who have special access rights to such systems, and are required to keep the information confidential.
Policy Modifications
Health Hero’s retains the authority to modify this policy at any time, without prior notice. Nonetheless, in the event of any significant alterations to this policy, Health Hero’s will inform you by posting a notice on our website. We encourage you to regularly review this policy to stay updated on any changes or updates.
How to Contact Us ?
We encourage you to contact us if you have any questions or concerns regarding the privacy aspects of our Services or would like to make a complaint.
You may write us at Info@healthheroservices.com
You can call us on 516 665 0062
Or Visit us 1199 Ocean Ave Apt 1L Brooklyn NY 11230
Ownership
The entirety of this website’s pages and any downloadable content are owned by Health Hero’s and/or its subsidiaries or affiliates. The content available on www.healthheroservices.com is offered to you at no cost and solely for informational purposes. This website provides educational information about our organization, its services, healthcare-related topics, and links to further resources. It’s important to note that this information is not intended to replace professional medical advice, diagnosis, or treatment. If you have any inquiries regarding a medical condition, always consult with your physician.
1. Acceptable Use
Health Hero’s hereby provides you with a non-exclusive license to utilize the website solely for personal, non-commercial purposes. Any unlawful or inconsistent use of this website with these terms and conditions is prohibited and will result in an immediate termination of said license.
2. User Conduct
When using our website, you are prohibited from posting or sending content to or from the website that:
- Has not obtained all necessary consents
- Is discriminatory, obscene, pornographic, defamatory, likely to incite racial hatred, breaches confidentiality or privacy, causes annoyance or inconvenience to others, encourages or constitutes conduct that could be considered a criminal offense, gives rise to civil liability, or is otherwise contrary to the law in any applicable jurisdiction where our website is accessed
- Is harmful in nature, including but not limited to, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
We will fully cooperate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting materials to our website in breach of this section.
Terms of Use
You, the user, accept these terms and conditions by accessing and using this website. Use this site no more if any of these terms and conditions are unacceptable to you. The terms and conditions of use may be altered at any moment by Stony Brook Medicine without prior notice to you. By accessing this website, you accept any modifications to the terms and conditions of use.
